SymptomIQ Support
Need help with SymptomIQ? Find answers to common questions below or contact us and we’ll be happy to help.
Contact Support
Email support@symptomiq.ai for help with your account, logging or access to the app.
Tell us what you were trying to do, what happened, and your app version and device model if available. Please do not send passwords, payment details or sensitive health information. If you attach a screenshot, hide any personal information first.
Getting started / signing in
Open SymptomIQ and follow the sign-in instructions shown in the app. When returning to an existing account, use the same sign-in method you used before. If you cannot sign in, contact support and describe the message you see.
Logging food
Record what you ate and when, adding food extras or notes where useful. A few taps can capture the essentials; you do not need to write a detailed diary. Consistent logs give your insights more context.
Barcode scanning
Use barcode scanning for packaged foods. Make sure the barcode is clear and well lit, and allow camera access if prompted. Check the food details before saving. If a barcode cannot be found or scanned, log the food without scanning instead.
Logging symptoms and stress
Record symptoms with their timing and severity, and add stress context to help you explore patterns over time. Notes can capture anything else that may be affecting how you feel. Insights reflect your own logs and do not establish that a food or other factor caused a symptom.
Recurring foods / routines
Use recurring foods and routines for things you log regularly. Check that each entry reflects what you actually ate or did, including any extras or changes in timing. If you need help setting up or changing a routine, contact support.
Notifications
If notifications are not appearing, check whether SymptomIQ is allowed to send notifications in your device settings. Focus or Do Not Disturb settings may also silence them. Contact support if the issue continues.
Activation codes
If you have been given an activation code, follow the instructions supplied with it. Check for typing errors and any stated expiry date. If it is not accepted, contact support with the error message; please do not post your code publicly.
Free trials and subscriptions
If a trial or subscription is offered, review the price, trial length and renewal information shown before confirming. Availability and access depend on the offer shown to you. For an App Store subscription, check your Apple account’s subscription settings to review or manage it. Contact support if you are unsure what access you have.
Restoring purchases / subscription access
If you purchased through the App Store, check that you are using the Apple account that made the purchase and the same SymptomIQ account you used previously. Follow any restore-purchase instructions shown in the app. If access is still missing, contact support with a description of the issue, without sending payment details.
Privacy and data
Read our Privacy Policy for information about how your data is used and handled. For a data-protection request, email dpo@symptomiq.ai.
Account or data deletion
To delete your account in the app, go to Profile → Account → Delete Account and follow the confirmation instructions. For more information, including how to request deletion if you cannot access the app, read our account and data deletion instructions.